We want to delight our customers. Customer delight is a higher goal than customer satisfaction or meeting customer's requirements. We want our customers to be thrilled with QuScient. For a long period. On a sustained basis. We are proud of our corporate value system:
We measure our success by our customer's performance in their market
placeIt is all about partnership and teamwork with the customer.
We are
transparent with our customers. We encourage them to peer into our digital
dashboards. We share all the challenges we face and are often rewarded
with both solace and solution.
We are fair to our customers. We help
them evolve detailed plans on how to disengage with us without hurting
the processes at the time of commencing the engagement. We do not want
our customers to have any anxiety.
We want to delight our employees. Delighted employees tend to delight customers. That's why. Our culture helps:
QuScient is a corporation owned by its employees. This environment ensures employee goals and behavior are sharply aligned with QuScient's goals.
We realize this is a service business. If we treat our employees nicely, they inevitably treat our customers very nicely.
We recruit from within the top 20 per centile of the employees market. All our employees are professionals or university graduates.
There is a price to be an employee of QuScient. Our employees sign up to conform to our code of conduct and corporate governance standards. Ethics, values and reputation are important to us and to our employees.
We want to delight the communities in which we operate: United States and India. We pay our taxes fully and promptly. We conform to the laws of both the countries. We volunteer to conform to the tougher of the two legal regimes on issues relating to business ethics, respect for intellectual property and safety/confidentiality of proprietary information.
We want to delight our stockholders. Assiduous building of value in our enterprise on a sustainable basis is a mission for us. Emphasis is on "sustainable basis". We like doing things for the long term. We like respectability. We like a high standard of corporate governance. We like a strong code of conduct. We believe these are not only good virtues but essential commercial strategies in building value to an enterprise.