higher education

ACCOUNTS RECEIVABLES MANAGEMENT

Our offshore team of Call Agents collect Accounts Receivables, both current and aging dues. They also assist students with the financial aid process. This is a soft debt collection process, which seamlessly fits in with the rest of the retention services provided to the students. The relationship developed with the students because of other value-added services is leveraged to ease the collection process and enhance cash flow for the higher education institution.

Our Collection Specialists are trained professionals with a deep understanding of the nuances of student debt collection with experience in collecting several millions dollars of outstanding fees. Based on the rules and policies of the higher education institution on aging dues, certain student accounts are deemed "On hold". Our call agents interact with these students and put forth the details of the receivables in a congenial and subtle manner.

Our agents help students find their way through the labyrinth of the financial aid process and let the Financial department know if there are complex issues involved.

All communication with students including phone calls and emails are logged meticulously to track the collection process. Statements reflecting financial transactions are sent to respective students. Our team is trained in the Fair Debt Collection Practices Act and the Family Education Right to Privacy Act.