QuVarsityT - Our proprietary Student Relationship Management (SRM) system
QuScient has designed and developed QuVarsity™, a unique Student Relationship Management (SRM) system, which would manage the complete lifecycle of a student from enrollment through graduation and beyond. This software also maintains a comprehensive history of student communication with the higher education institution.
Any contact that highlights a student problem or issue will be raised as a ticket for resolution by the appropriate department in the higher education institution. Tracking student issues effortlessly raises the bar on student service by increasing accountability among the staff, motivating them to deliver their best to students.
This software interfaces seamlessly with legacy systems, if any, or any other Enterprise Software and databases in a higher education organization. It has a robust rule-based engine and is freely configurable to the unique needs of institutions in the higher education space.
The significant attribute of this software is that there is no need to modify or replace any existing software. We bundle QuVarsity™ with our assortment of services virtually free of cost to a higher education customer.
FEATURES
Logging every student communication
A priority based ticketing system with ticket aging and reminders
Inter-departmental instant messaging for quick access and hand-off
Reminders to track student touch points
Alerts to track irate, unhappy students for immediate action
Generates automated contact list for outbound calls or emails
Ability to release automated student satisfaction surveys, which are crunched for intelligent reporting
Complete student information including important lifecycle milestones
Knowledge repository of each department for quick access, by a call agent
Student “issue types” are classified for analysis and strategic decision making
Mass emailing to groups of students
Dashboard for real-time analysis for different levels of users
Comprehensive sliced and diced online reporting for Managers, Vice Presidents and C-level executives to know the student pulse
Web-based software for any time, anywhere access
BENEFITS
Improved student retention
Better internal accountability for better service to students
Early warning systems for immediate corrective action
Real-time student communication tracking
Extremely useful reports to get the pulse of student satisfaction, student demographics etc.
A single 360 degrees view of a student, her lifecycle information, her satisfaction levels with the higher education organization
QuVarsity™ - Our Student Relationship Management (SRM) system only requires input feeds from your existing software and therefore will seamlessly fit into your current software environment
