higher education

ProRetention™ - Our proprietary Student Relationship Management (SRM) system

QuScient has designed and developed ProRetention™, a unique Student Relationship Management (SRM) system, which would manage the complete lifecycle of a student from enrollment through graduation and beyond. This software also maintains a comprehensive history of student communication with the higher education institution.

Any contact that highlights a student problem or issue will be raised as a ticket for resolution by the appropriate department in the higher education institution. Tracking student issues effortlessly raises the bar on student service by increasing accountability among the staff, motivating them to deliver their best to students.

This software interfaces seamlessly with legacy systems, if any, or any other Enterprise Software and databases in a higher education organization. It has a robust rule-based engine and is freely configurable to the unique needs of institutions in the higher education space.

The significant attribute of this software is that there is no need to modify or replace any existing software. We bundle ProRetention™ with our assortment of services virtually free of cost to a higher education customer.

FEATURES

• Logging every student communication
• A priority based ticketing system with ticket aging and reminders
• Inter-departmental instant messaging for quick access and hand-off
• Reminders to track student touch points
• Alerts to track irate, unhappy students for immediate action
• Generates automated contact list for outbound calls or emails
• Ability to release automated student satisfaction surveys, which are crunched for intelligent reporting
• Complete student information including important lifecycle milestones
• Knowledge repository of each department for quick access, by a call agent
• Student “issue types” are classified for analysis and strategic decision making
• Mass emailing to groups of students
• Dashboard for real-time analysis for different levels of users
• Comprehensive sliced and diced online reporting for Managers, Vice Presidents and C-level executives to know the student pulse
• Web-based software for any time, anywhere access

BENEFITS

• Improved student retention
• Better internal accountability for better service to students
• Early warning systems for immediate corrective action
• Real-time student communication tracking
• Extremely useful reports to get the pulse of student satisfaction, student demographics etc.
• A single 360 degrees view of a student, her lifecycle information, her satisfaction levels with the higher education organization

ProRetention™ - Our Student Relationship Management (SRM) system only requires input feeds from your existing software and therefore will seamlessly fit into your current software environment