higher education

TECHNICAL SUPPORT (FOR ONLINE/REMOTE LEARNING TECHNOLOGIES)

Our team of Technical Support engineers assist students and faculty with queries and usage of various Learning Management Systems and other web interfaces. Our team has excellent knowledge of several LMS (Learning Management Systems) including eCollege, Blackboard, Angel etc.

Excellent technical support is a pre-requisite for online higher education. Our technical support team is professionally qualified, trained in learning technology products & provides user administration, user guidance, query resolution and trouble shooting 365 days a year.

The team consists of Level 1 analysts, who attend to inbound calls from students, staff and faculty and escalate unresolved issues to the next level. Our Level 2 experts address escalated issues.

Common issues handled are:

Student Issues

• Problems while logging into the online classroom
• Browser compatibility issues
• Assignment Submission
• Account setup

Faculty Issues

• Loading and searching assignments
• Class scheduling and re-scheduling