Education Services
OUR FOCUS ON EDUCATION
Quscient’s accomplished service delivery management team has developed a deep domain expertise in the education segment and gained an enviable reputation among Universities in the US for providing technology-driven business process outsourcing solutions using an onsite-offshore model.
Our solutions can help optimize University processes, while putting together creative, scalable technology systems to support them. "Measurable business gains" is an important objective.
We believe in benchmarking current performance and assuring our customers that our outsourcing model will yield an estimated business outcome, which will have a direct impact on student retention and therefore the bottom line and brand equity of the University. In our relentless quest to add 'business value', we would like to be a trustworthy and dependable partner rather than a vendor.
With rich experience in providing impeccable outsourced services to educational organizations and institutions in the United States, Quscient has gained profound knowledge, expertise and a deep insight into the business dynamics and organizational processes in the education space. Our unique core service offering ‘Concierge and Retention Services’ is an example of our commitment to the education segment.
Partial list of engagements in the education vertical
CHALLENGES FACED BY HIGHER EDUCATION PROVIDERS
Higher education providers face stiff challenge to keep pace with the pressures of growth while evolving a tightly-knit set of business processes to improve student service aimed at higher enrollment and retention.
Sub-optimally integrated Legacy and other Enterprise systems make student communication tracking and monitoring student life cycle interfaces difficult.
The student community needs plenty of hand-holding and care, in a reasonably vulnerable phase of their lives. This is even more applicable in the case of online students.
KEY QUESTIONS
- Do you face challenges converting a student inquiry into an enrollment?
- Are you losing students from Enrollment to Class Start and continue to lose students in the most vulnerable period, namely, the first couple of terms?
- Are student-related issues tracked, resolutions and responsiveness to those issues timely?
- Do you periodically measure student satisfaction on College administration and academics?
- Is your student data, key lifecycle records available instantly, in a few key strokes?
- In case of new online students, do you make extra efforts to remove needless fears in their minds about a new mode of education?
- Do your students believe that they can turn to you at their times of need and there will be 24/7 availability to address their issues?
- Are your software systems adequate to support the business processes OR are you compromising with disparate systems that fall short of your needs?
- Are your business processes geared to satisfy your changing and growing needs?
