There is a constant challenge for your enterprise to be competitive in the market place. Your product/services quality has to incorporate best-of-class practices at the lowest cost. Your time is your most precious resource and you have to spend it on what's core to your business. You cannot afford to spend your scarce resources on mundane, repetitive issues. This creates a powerful argument in favor of outsourcing your non-core areas to expert providers.
Your Business Processes (customer relationship, transaction processing, accounting, budgetary control etc) should all be managed on an auto pilot basis by people who are motivated to keep quality high and costs low. The support you receive in managing Business Processes should be:
fit for purpose - designed to delight the customers, employees and stockholders
motivated to reach and sustain high quality of service
motivated to achieve and sustain low cost of service
managed by "best of breed" resources - with world class expertise
Most in house Business Processes, including transaction processing and accounting, are: at close proximity to you, easily accessible by you and aware of the exact requirements of your business, but tend to be
not the "best of breed"
not motivated to stay at the cutting edge of quality or cost
not customer orientated as your marketing/sales functions are
Outsourcing Business Processes is a viable alternative: Several Business Processes including customer relationship, transaction processing, technology development and maintenance, accounting, analysis and reporting can be outsourced. The benefits of using offshore third party service providers like us are:
We constantly track service levels and are accountable to you to meet them
We are experts in the domain of managing Business Processes; because of depth of our experience we have developed "best of breed" practices
We constantly scout for opportunities to reduce costs, given our offshore model, and this will be to your benefit. We can bring down your costs by 40 to 60%.
With transformational outsourcing as our main objective, we bring comprehensive skills to understand your business and help you in terms of processes, technology and customer service. Your value is our value.
Small and mid-market size enterprises are the next wave of businesses choosing to outsource and offshore their Business Processes and Technology.
Does Outsourcing really generate benefits?
US businesses
that outsourced work say "Yes".
67% reported savings in cost by 5% to 50%
70% reported increase
in quality by 10%to 25%
Report by Jeffrey Sachs, Nirupam Bajpai, Rohit Arora & Harpreet
Khanna, Columbia University Graduate School of Business
HOW TO OUTSOURCE SUCCESSFULLY?
Choose a service provider who will:
Understand your business and its processes and have a strong grounding in technology
have a competitive cost-structure and high quality service-levels
be a stable partner for the long term, with customer value creation as the sole objective
keep pace with you and grow, and be flexible to meet your ever-changing needs
have expertise in managing business processes with a strong technology background
provide service without high disruption risks
provide seamless interface with your enterprise
provide world class "safety/confidentiality practices"
have an outsourcing methodology that will render discontinuity quick and easy
Ensure the engagement model lets you have control. You should:
have the ability to peer into the digital dashboard of the process management system real time to monitor the status, pile ups, errors; it's imperative that appropriate technology platforms support any outsourcing initiative
have on site representative(s), depending on the size of your outsourcing initiative, to provide a single window interface between you and the service provider ensure that your systems are located in your premises and service providers access remotely to do transaction processing
make sure your processes are documented and thus leave an audit trail in the process management system agree with the service provider on desired service levels and then be able to monitor traction to those service levels
