Customers come because of cost arbitrage but stay because of higher quality delivery. We fully understand and appreciate this customer behavior. Quality is the corner stone of our organization and we believe that's our most important value proposition.
The following factors help maintain high quality in our deliveries:
The work of every process executive is subject to a second level independent review and sign off.
Our staffing philosophy dictates that the minimal requirement to be a Process Executive in QuScient is to hold an undergraduate degree.
We share our data on productivity, errors, escalations, review, corrections, speed, and quality with customers on a real time basis. Nothing works better to improve quality than the knowledge that the customer has access not just to the end product but also the process.
Quality is not an add-on to our overall delivery process but an integral part of what we do. Thus, this is more a culture than a work unit.
