Our process consulting aims at creating a desirable and optimal convergence of improved business performance and reduced operating costs. We provide process consulting to our customers, mainly mid-sized businesses, who use our consulting recommendations to extend their existing operations. In some cases, our consulting may lead to revamped platforms and processes, which helps deliver their business better.
Our solutions are custom-tailored to fit the unique needs of an individual organization. Sub-optimal and redundant processes are exposed when we do a detailed study of the existing processes. We either eliminate or reengineer those processes to obtain optimal business gains, while staying in complete alignment with the goals of the organization.
In a typical process consulting, we would do the following :
Study the existing processes through a series of interviews and reading documentation, if any.
Identify business processes that are redundant or those that need re-engineering and transformation.
Advice and guidance on how to transform or reengineer the identified business processes.
Recommend changes required in technology to support the changed business processes or newly introduced business process, leveraging existing technology at the customer site to the best extent possible.
Recommend training required for handling new technology, systems and processes and also advice on how to mitigate the risks involved in the transformation.
Present a gap analysis of systems and processes as they are and as they should be, and determine the service levels required for the transformed systems.
Measure current metrics and project the metrics from the new systems and processes. This becomes the benchmark to measure business gains in financial terms, upon implementation.
Advice on what processes and how much of each process can be outsourced.
Recommend protective mechanisms for the customer organization against outsourcing discontinuity risks and other engagement risks.
Outline a thorough engagement model to work with QuScient as an outsourced provider; how to keep a close tab on service levels and seek improvement in service levels; how to explore opportunities to optimize processes and costs.
Our process consultants have at least 20 years experience in managing world class businesses as CFOs, CTOs etc. and are ably supported by a team of carefully hand-picked business analysts. We regularly rotate the jobs of our process consultants and analysts from process consulting engagements to outsourced service delivery and vice versa. This ensures our customers get advice from people who have actually provided outsourced services and therefore have the experience, insight and business acumen essential for a process consulting engagement.
We never lose sight of the strategic objectives of the organization and vision of the leadership while we engage in process consulting. We believe in close partnering with our customer to understand the business needs and designing a solution which best fits those needs.
