Many higher education institutions face the following challenges:
|No single point of contact for current and prospective students.|
|Lack of visibility into response times, call volume, recurring issues, and other metrics critical to managing your operations.|
|Service levels that do not meet the needs of their constituents.|
|Responding to calls and enquiries made after hours.|
|Responding to enquiries from international students in different time zones.|
QuScient is a global services company with a strict focus on Higher Education. Our 24-hour contact centres are staffed with professionals who are well-versed in issues commonly faced by colleges and universities. Our centres are equipped with state-of-the-art technology that ensures efficient operation and comprehensive reporting. We have deep experience working with institutions in the U.S., the U.K., and around the world, through which we have built an exceptional reputation for service and value.
Our services are unique, student-centric and highly relevant in today's educational environment, where many institutions are challenged to reduce costs, improve student experience and increase operational efficiencies. Treat your student like a customer is our overarching philosophy.
By outsourcing any or all of your contact centre needs, your institution can offer enhanced service levels while cutting costs. Our 24/7 contact centre can assist your students, staff, faculty, and even external agencies such as employers and the government.
Our phone, email and chat helpdesk services are built on a modern IT infrastructure with a dialler-integrated CRM. Our helpdesk domain experts will be trained for on your processes and offerings, to ensure that they will effectively and accurately represent your institution. We follow industry best practises to ensure the highest level of responsiveness, conforming to stringent client-defined SLAs and quality standards.